Frequently asked questions
When will I receive my Mail Club letter?
All orders are shipped with Australia Post (and their international partners).
Please note that Mail Club subscriptions are all sent as untracked mail (untracked letters) as this keeps shipping costs low for you. This can take 3-7 business days within Australia. International: please allow upwards of 15 business days for your letter to arrive. Mail Club letters are sent separately from other orders on the last day of each month. Please note: we cannot guarantee shipping dates and dates are provided as an estimate only.
If you have any questions about your order, please feel free to send me an email at info@janelledotsmile.com
How does my Mail Club subscription work?
- Subscriptions renew automatically each month.
- You can cancel anytime through your customer account or by contacting me directly.
- Cancellations made before your next billing date will stop the following month’s charge.
- Once a payment has been processed and your letter is being prepared, that month’s order can’t be refunded.
How much does shipping cost (excluding Mail Club)?
Shipping is calculated based on your location and the items in your order. This is calculated at checkout.
When will I get my order (excluding Mail Club)?
Please allow up to 3 additional business days for order packing and processing. You will be prompted at checkout which shipping method you prefer. Delivery times vary depending on your location.