Refund policy

As a small business selling primarily handmade items, I do not offer returns or refunds for change of mind. However, I do accept exchanges; you will have to cover the cost of shipping both ways i.e. the shipping cost to return the goods and the shipping cost for me to send the item out to you. :)

Damages and issues
Please inspect your order upon reception and contact us immediately (no longer than 14 days of receiving your order) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a photo of your item. Returns must be initiated within 30 days of receiving your order.

To start a return, you can contact us at info@janelledotsmile.com. Please note that returns will need to be sent to the following address: Janelle Dot Smile, PO Box 1171, Carindale, QLD 4152, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@janelledotsmile.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@janelledotsmile.com.

Exchanges
To be eligible for an exchange, your goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exchanges must be initiated within 30 days of receiving your order.

You will be responsible for the cost of shipping both ways i.e. the shipping cost to return the goods and the shipping cost for me to send the exchanged item out to you. 

To start an exchange, you can contact us at info@janelledotsmile.com. Please note that exchanges will need to be sent to the following address: Janelle Dot Smile, PO Box 1171, Carindale, QLD 4152, Australia.

You can always contact us for any exchange question at info@janelledotsmile.com.